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The needs of a business always change.
We can help you with many aspects of that responsibilty.

You're Expanding!

Now you'll need to verify if your existing equipment has the capability to handle another extension, telephone line, and PC.

We would be happy to verify that for you, along with assuring the proper cabling to their new work area.

can install, move or modify whatever your needs may be. Give us a jingle or click here .


Oh... the joys of relocation.
Now is the time you discover exactly how much work needs done.
The last thing you need is something else to worry about.

This is where we shine!

can

  • Verify existing cabling within your new office meets your requirements.
  • Install new cables wherever needed.
  • Relocate your voice and data equipment.
  • Even order and schedual your voice and data circuits.

Below is a simple check list of what you will need to know when moving....

Check List
 
 
Communications Moving Checklist
Verification of:
  • Existing or new voice and data cabling.
    - employees, faxes, printers, credit card machines, etc.
  • New or existing overhead paging.
    - amount of, and proper location of paging horns and speakers.
  • Adequate space and power for your communication equipment.
    - Sufficient electric outlets.
    - Proper ventilation for heat dissipation.
    - Secure location.
  • Will my existing equipment handle new employees and additonal lines?
    - if adding lines and-or telephones, most systems will only grow past a specific amount.
    • Give us a jingle and we'ld be happy to discuss this with you.
                >> Contact us
Ordering of:
  • Telephone lines and data circuits.
    - do you need to order more lines or bandwidth?
  • More telephones for new employees?
  • Redesigning of your voice mail and telephone system.

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

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For cutting-edge ethernet all the way across campus.

Since 1996, 100% of my customer's installations have been with Leviton Products.

 

Locating a quality vendor can be a chore.
Here's a few questions to help in your search.

  • Do they return your calls and emails?
  • Do they arrive at the time and date promised?
  • Are their prices fare and just?
  • Do they sell quality parts?
  • Do they return after the sale?
  • Do they arrive within 4 hours in the event of an emergency?
  • Do they explains things to you, so you understand them?
  • Will they guarantee their work?

If you answered no to any of these, we would like to offer our services.


  • Has been in the communications field since 1996.
  • We are licenced, insured and bonded.
  • We have maintained some customers for over 15 years.
  • We have a company guaranteee I think you'll like, and appreciate. >> HTi Guarantee

  • We maintain the following manufactures:

    We also service:

  • Voice Mail systems
  • Paging systems
  • Surveillance systems
  • Music on Hold equiment
  • SMDR equipment
  • Surge protection equipment

    Care to be a New Customer? =)

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We can help with all kinds of questions!

← ←     Click here, if a User Guide is your desire.

For an onsite Training Session.. click here   → →

This is Services / Equipment Leasing

Complete the form below.
Our office will call you back
to schedual a time and day.

Open Service Ticket

Company Name
Billing Address
Contact Name:
Telephone:
Equipment Manufacturer:
Model Number:
Services Required:


   

  |   Samsung   |   NEC   |   Refurbuished

   

<     Telephones     Features     Brochure

Samsung LCD Speakerphones, Wifi, and Laptop Softphones

  • 48 character display (2 x 24)
  • 21 programmable keys with tri-coloured LEDs
  • Navigation keys•Fully handsfree
  • 5 fixed function keys: Redial, Conf, Transfer, Hold, Speaker
  • Adjustable LCD panel
  • 3 context keys and scroll button
  • Built-in speakerphone
  • Choice of ringtones
  • Headset capability
  • Wall mountable

Blah blah blahitty blah.
More blah blah yaddy-yaddy-blah-blah-blah

Features and Specifications

OfficeServ 7200, the next generation IP Platform
The next generation of IP platform is the OfficeServ 7200, providing IPbased wired and wireless solution for voice and data communication.OfficeServ is the ideal solution for the future and the present officebecause it can simultaneously support both traditional voicecommunication, voice over IP, IP based data communication, andwireless solutions through Wireless LAN.

Integrated communication environment
The OfficeServ 7200 makes voice calls and sends/receives data byusing the LAN/WAN modules. The user can use the integratedwire/wireless platform (phones, PCs, servers, mobile phones, orperipherals) to make communications easily.

IP based feature server.
The OfficeServ 7200 uses an IP-based feature server to provide an IPsolution, which integrates the functions of mail server, SessionInitiation Protocol (SIP) server, and Voice over IP Unified MessagingService (VoIP UMS).The IP-based feature server is a Linux platform and can continuouslyadd feature server modules to be provided in the future. Examples ofthe feature servers include the mobile roaming server andAuthentication, Authorization, and Accounting (AAA) server.

Higher Quality IP Phone
The OfficeServ 7200 ensures the Quality of Service (QoS) of the voice calls depending on the priorities and grouping of data and voicepackets.- Layer 2 QoS : Priority Processing (802.1p), VLAN (802.1q)- Layer 3 QoS : Class Based Queuing (CBQ), QTP Priority Queuing, or the on demand management of the bandwidth Wide Area Network (WAN).The Next GenerationEnterprise IP Solutions

< Telephones Features Brochure
Interactive Telephone Tutorial     >>

Digital Telephones

  • 3 to 9 line alpha type x 24 character LCD Display
  • 4 to 12 Interactive soft keys under LCD Display
  • Self dimming backlit display and illuminated dial pad
  • 16 to 24 Programmable dual LED keys
  • 10 Programmable speed dial or feature keys
  • Built-in half-duplex hands free speaker phone
    • Full-duplex handsfree on 34-Super
  • Message lamp
  • RJ-10 built-in headset jack
  • Built-in wall mount
  • Multi-Position built-in angle adjustable base
  • 12 Fixed keys :
    • Hold
    • Transfer
    • Conference
    • Intercom
    • Voice Mail
    • Speakerphone
    • Auto Redial
    • Mute
    • Do Not Disturb
    • Flash
    • Volume Up - Down

User Guide


User Guide 		8 Button Cordless 1.9GHz
Provides mobility, flexibility and convenience for those who spend much of the workday away from their desk.
  • 1.9G DECT cordless phone
  • 8 fully programmable line keys with LED's
  • Fixed Hold, Transfer, Conference, and Redial Keys
  • 16-character line LCD display
  • Caller ID name and number with four status icons
  • Volume controls
  • Nickel Metal Hydride Battery pack
  • Belt clip
  • 2.5mm headset jack
  • Up to 7 hours talk time
  • Uses one digital station port
NEC Features & Specifications

If refurbished equipment is your search criteria..
Please fill out the info below
and we'll get back with you on price and availablity.
We can assist you with any of the following manufactures.

 

 

[ Refurbised Telephones ]
Manufacturer:
Model Number:
(Number found on bottom of unit)
Quanity:
Customer Name:
Email Address:

   


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Time / Date | Day / Night Mode | Greetings | Map
Aleen Voice Mail
Changing Date and Time

  • Call Voicemail (either internally or externally)
  • At Main Greeting, dial *900
  • Enter Password - 1234
  • You hear - "Product Version is...blah, blah, blah...

    • To Change Time

    • Dial *420 and enter time in Military Time = HH + MM
      ( 2 digit hour + 2 digit minute )
    • Hear Beep

    To Change Date

    • Dial *430 and enter date as follows = DD + MM + YY
      ( 2 digit hour + 2 digit minute )
    • Hear Beep

    To Verify Changes

    • Dial *440 to listen to Time and Date entered.

  • Dial *900 to save information and exit programming.

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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Aleen Voice Mail
Change Day / Night / Auto Modes

  • Call Voice Mail (either internally or externally)
  • At Main Greeting, dial *900
  • Enter Password - 1234
  • You hear - "Product Version is...blah, blah, blah...
  • Dial *400 plus code for Mode Operation -
    • 0 = Day Mode → (Stays in Day Mode)
    • 1 = Night Mode → (Stay in Night Mode)
    • 3 = Auto Mode → (Follows pre-programmed times)
  • Hear Beep
  • Dial *900 to save information and exit programming.

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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Aleen Voice Mail
Record Main Greetings

  • Call Voice Mail (either internally or externally)
  • At Main Greeting, dial *900
  • Enter Password - 1234
  • You hear - "Product Version is...blah, blah, blah...
  • Dial *100 plus Greeting Code - (00 or 01)
    • 00 = Day Greeting
    • 10 = Night Greeting
  • At the beep, begin recording.
  • Press # when done.
  • Hear another beep.
  • To listen to recorded greeting, dial *101 plus Greeting Code.(00 or 01)
  • Repeat steps 5 thru 9 until satisfied with greetings.
  • Dial *900 to save information and exit programming.

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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  Questions / Comments

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Date & Time | Speed Dials | User Guide
Avaya Partner
Time & Date Change
  • At extension 10 or 11 - (display telephone only)
  • Keep handset on cradle
  • Press the Feature key
  • Dial 00.
  • Press the Left Intercom button twice.
  • Dial #103 for Time or #102 for Date.
  • Enter new Time in Military - HHMM
        - i.e. - 0800 = 8:00am, 1300 = 1:00pm
    -or- for Date enter MMDD
        - i.e. 0101 for Jan 1st
  • Press the Feature key and dial 00 to save.

    • Note - If you have an Avaya VS Voice Mail,
    the time and date are now updated. =)

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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Avaya Partner Speed Dials

Personal Speed Dials

These Speed Dials can only be accessable from YOUR Extension.

  • With the Handset in the cradel...

  • Dial FEATURE 00
    Screen should read - Program Ext ("yours")
  • Dial FEATURE and select a two digit code from 80 - 99
    ( This is the systems BIN number it uses to store your Speed Dial info )
  • Enter your number excatly the way you would dial it normally.
  • Repeat steps 2 and 3 for more numbers, or dial FEATURE 00 to save.
Use Personal Speed Dials
  • Press FEATURE and dial your two digit BIN number.

System Speed Dials

These Speed Dials are accessable from ALL Extensions,
and must be programmed by your Office Adminstrator from Extension 10 or 11 only.

  • With the Handset in the cradel...

  • Dial FEATURE 00
    Screen should read - Program Ext 10 or 11
  • Dial FEATURE and select a two digit code from 20 - 79
    (This is the systems BIN number, used to store your Speed Dial info)
    • If a number is assigned already to the code, the number appears on the display.
    • If no number is assigned to the code, a display shows - Blank
  • Enter your number. The information appears on your display.
  • At this point:
    • To program another System Speed Dial number, start from Step 3.
    • To program over an existing number, enter the new number after selecting the two-digit code.
    • To remove a System Speed Dial number, enter the numbers two-digit code and press MIC/HFAI once.
  • Press FEATURE 00 to save.
Use Personal Speed Dials
  • Press FEATURE and dial your two digit BIN number.

One Touch Speed Dials

These Speed Dials are asigned to any unused button on your telephone.
Programm these on a per phone basis.

  • With the Handset in the cradel...

  • Dial FEATURE 00
    Screen should read - Program Ext ("yours")
  • Press the button you wish to program as a Speed Dial.
    • If a number is assigned already to this button, the number appears on the display.
    • If no number is assigned to the code, a display shows - Blank
  • Enter your number excatly the way you would dial it normally.
  • Repeat steps 3 and 4 for more numbers, or dial FEATURE 00 to save and exit programming.

Use Personal Speed Dials

  • Press your new Speed Dial button.
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Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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Avaya Partner User Guide


Click for full size

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709
 
 
 

Date & Time | Speed Dials | User Guides

Comdial DSU & DSU II
Time Change

DSU and DSU II

At Extension 10, with handset in cradle.
  • Dial Intercom * # 01 *
  • Dial two digits (00 - 99) for year
  • Dial two digits (01 - 12) for month
  • Dial two digits (01 - 31) for day
  • Dial two digits (00 - 23) for hour - in Military Time
  • Dial two digits (00 - 59) for minutes

EXAMPLE = March 12, 2007 at 8:00am = 07, 03, 12, 08, 00

Press SPEAKER to end.

Time is now changed on all telephones. (woohoo!)

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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Comdial DSU & DSU II
Programming Speed Dials

  • From the Attendant's Station
  • Press Intercom.
  • Dial *# 02.
  • → Dial 01 to 99 to choose storage location.
  • Dial # to clear current entry.
  • Choose the line that is to be used:
    • Dial 90 for no line assignment
          - System will choose last line used or prime line.
    • -or- Dial 01 to 24 for lines 1–24.
    • -or- Dial 91 to 94 for line groups 1–4.
    • -or- Press Intercom for intercom line.
  • Dial the number to be stored - 32-digits maximum.
    • ...Press HOLD to store a pause (if required),
    • ...Press TAP to store flash (if required).
  • Press Trns/Conf to program a name:
  • Enter digits from the Letter Code Table.
            (page 95 of the Attendant's Guide ) .
    • A = 21, B=22, C=23, D=31, E=32, F=33, etc
    • -or- Press Trns/Conf again to leave name blank.
  • Press Trns/Conf to save the number and name.
  • Repeat above steps to store all speed dial numbers.
            (begin at the → )
  • Press Speaker to end.

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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Choose your User Guide

Questions / Comments

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Date & Time | Speed Dials | User Guides
Nortel
Time Change

On any larger LCD Display Telephone

  • Keep the handset on the cradle.
  • Press the (Feature Key) and dial * * 8463 ( TIME )
  • Enter Password 23646 ( ADMIN ). - Present Time appears.
  • Press the button under the word CHANGE . Enter new time in Military Time .
  • Press the button under the word NEXT
        and change data for Minutes, Year, Month and Day.
  • Press the orange colored(Release) button.
    • This may take a few minutes to change on all phones,
      determining on your system type and size.
    • This also changes time on your Nortel Voicemail.

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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Nortel
Programming System Speed Dials

  • Keep the handset on the cradle.
  • Press the (FEATURE key) then * * 266344
  • Password: 23646 ( ADMIN ) (Display Reads: Terminals&Sets)

    Your now in Administrator Programming.
    The top (4) buttons next to the are now functional as shown.

( Click for larger perception )
  • Press NEXT (3) times. - (Display Reads: Sys Speed Dial )
  • Press SHOW - (Display Reads: Speed Dial #:__ __ __ )
  • Enter the 3 digit Speed Dial Code ( 001 thru 175 )
  • Press SHOW
  • Press CHANGE
  • Enter the telephone number
  • Press OK
  • Press NEXT - (Display Reads: Use Prime Line )
  • Press NEXT - (Display Reads: Display Digits: N )
          - What is displayed during system dialing. (Name or number)
          - Keep Y if telephone number should be displayed.
  • Press NEXT
  • Press CHANGE
  • Using the keypad enter the name
          - Use # to move cursor to the right.
  • Press HEADING to program the next Speed Dial Code or
  • Press RELEASE to end programming session.
            → These Speed Dials are now accessable from any telephone.

Accessing System Speed Dials
  • Press the Speed Dial button. ( or dial FEATURE 0 )
  • Dial the 3-Digit Speed Dial Code
  • ...enjoy!

Questions / Comments

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More to come....

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709
 
 
 

Date & Time | Speed Dials | User Guides

More to come....

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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More to come....

Questions / Comments

Akron - (330) 848-1778   |   Alliance - (330) 823-7709

 

 

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More to come....

Questions / Comments

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Date & Time | Speed Dials

More to come....

Questions / Comments

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More to come....

Questions / Comments

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Date & Time | Speed Dials | User Guides

More to come....

Questions / Comments

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More to come....

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More to come....

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Any service call performed by Hicks Telecommunication, Inc.
will result with the original reported problem repaired,
or there will be no labor charge for the additional service calls,
applied to the customer.

This offer is not inclusive to additional hardware that may fail
or programming that may alter during the course of repairs,
due to age of or quality of equipment or cabling.
Service calls originating due to a lack of customers training,
or improper understanding of the capabilities or limitations
of their equipment, will not be covered by this offer.

Service calls requiring purchasing of additional hardware
or programming, before repairs can be properly implemented,
or labor that require authorization from the customer (verbal or otherwise) will be charged to the customer.
A trouble which is not present or can not be reproduced
at time of service call, is not covered by this offer.
This offer does not apply to service calls on equipment
which parts and or services are no longer available due to outdated,
or limited production.
If we cannot diagnose the problem within one hour,
we will wave the labor charge.

All service calls are subject to a $15.00 trip charge.

 

 

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Email Address:


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Email us at
Hicks Telecom, Inc.

or

Call us at
Akron - (330) 848-1778
Alliance - (330) 823-7709

 

 

 

 

   

 

 

The History of the Telephone.

Click to enlarge

     
Hi Mom. I love you!
Hi Dad. I love you!